Disclosure to Law Enforcement: The Acceptable Use Policy specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition EG shall have the right to terminate all service set forth in this Agreement.

 

Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

 

Payment: Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. The above applies to all accounts and services provided by DIS.

 

Payments and Fees: Credit cards that are declined for any reason are subject to a $1.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $10.00 reconnect charge. Accounts not paid by due date are subject to a $5.00 late fee. Accounts that are not collectable by EG may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $20 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this Terms Of Service.

 

Refund and Disputes: All payments to EG for Hosting services are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in EG's sole discretion is a valid charge under the provisions of the TOS and/or AUP, you agree to pay EG an "Administrative Fee" of not less than $20 and not more than $150.

 

Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

 

Account Cancellation: Request for termination of user accounts can be made through the EG Customer Control Panel. Termination requests received will take effect immediately, that means you're not required to pay for web hosting plan fee for that month, if termination request is received after the fee charged in that month, which is not refundable, that means starting from following month you'll not be charged for web hosting fee. Subscription fees for additional services such as added space and bandwidth transfer will be charged for the entire month regardless of whether the request for their termination is received prior to the effecting of the said services.

 

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

 

New Domains: Payment made for domain registration will not be refundable in all cases, including those that involve mistakes committed by any persons, Epic Graphix staff or not, at any stage of the domain registration process. A confirmation e-mail will be sent to registrants within 24 hours of the submission of the domain name purchase order.

 

Transfer of Domains: New webhosting accounts which involve the transfer of a domain from another provider to EG will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take.

 

Support Boundaries: Epic Graphix provides technical support to our subscribers.   We limit our technical support to our area of expertise. The following is our guidelines when providing support: EG provides support related to your services or virtual site physical functioning. 
 

SPAM and Unsolicited Commercial Email (UCE): Epic Graphix takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of EG may not use or permit others to use our network to transact in UCE. Customers of DIS may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

 

1. Violation of EG's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, DIS will initiate an immediate investigation (within 48 hours of notification). During the investigation, EG may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, EG may, at its sole discretion, restrict, suspend or terminate customer's account. Further, EG reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. EG will notify law enforcement officials if the violation is believed to be a criminal offense.
   
    

2. First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that EG personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
    

IMPORTANT NOTICE:
BEGINNING IMMEDIATELY, anyone hosting websites or services on our server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their services immediately disabled. The services will not be enabled until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the account to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the account from our network without notice to the customer. Any account guilty of a second violation WILL be immediately and permanently removed from our network without notice.

 

Network

 

1. IP Address Ownership: If EG assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to EG, and Customer shall have no right to use that Internet Protocol address except as permitted by EG in its sole discretion in connection with the Services, during the term of this Agreement. EG shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by EG, and EG reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.
   
    

2. IP Address Usage: Any customer caught using an IP address that has not been assigned to them agrees to pay a $25 fee. The domain caught using the offending IP address can be disabled or deleted at the discretion of EG.
   
    

3. Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). EG will monitor Customer's bandwidth and disk usage. EG shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in EG's sole and absolute discretion. If EG takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, EG may, at its sole discretion, collect a deposit, in an amount determined by EG, against customer's credit card.
   
    

4. System and Network Security: Users are prohibited from violating or attempting to violate the security of the EG Network. Violations of system or network security may result in civil or criminal liability. EG will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
   
    

   1. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
      
       

   2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
      
       

   3. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
      
       

   4. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
      
       

   5. Taking any action in order to obtain services to which such User is not entitled.

Suspension of Service or Cancellation: Epic Graphix reserves the right to suspend network access to any customer if in the judgment of the EG network administrators the customer's account is the source or target of the violation of any of the other terms of the AUP or for any other reason which EG chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's account was suspended. The customer will also not be credited for any fees if their account has been terminated.

 

Epic Graphix reserves the right to amend its policies at any time.

 

Indemnification: EG wishes to emphasize that in agreeing to the EG Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies EG for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to EG or the bringing of any claim against EG by any third-party. This means that if EG is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against EG, plus all costs and attorney's fees.

 

Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, telephone and fax contacts are used, in that order of preference.

 

1. A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
   
    

2. Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
   
    

3. EG takes no responsibility for any material input by others and not posted to the EG Network by EG. EG is not responsible for the content of any other websites linked to the EG Network; links are provided as Internet navigation tools only. EG disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
   
    

4. EG is not responsible for any damages your business may suffer. EG does not make implied or written warranties for any of our services. EG denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions including equipment failure.
   
    

Responsibility for Content: You, as EG's customer, are solely responsible for the content stored on and served by your account.